Returns & refunds

Changed your mind? No problem.

You have 60 days after delivery to return your Dashnova for a refund. Start your request directly here — no email back-and-forth and no waiting to get started.

60 days
RETURN WINDOW
Unused
& UNDAMAGED
Original
PACKAGING

What can be returned.

To qualify under our voluntary return policy, your return must meet these conditions.

Accepted
  • Returned within 60 days of delivery
  • Item is undamaged and fully functional
  • Returned in its complete original packaging
  • All included parts and accessories are present
Not accepted
  • Requested more than 60 days after delivery
  • Physically damaged or showing signs of misuse
  • Original packaging is missing
  • Parts, cables, or accessories are missing

For a voluntary change-of-mind return from day 15 through day 60, a restocking fee equal to 30% of the item price plus a €4.90 management fee applies. You arrange and pay for return shipping yourself. These charges do not apply if the item is defective, incorrect, or arrived damaged.

How a return works.

Three straightforward steps from request to refund.

i.
Submit your request
Complete the form below with your order number and reason for returning. It takes about a minute, and you do not need to wait for an email before starting.
ii.
We confirm and send instructions
We review your request and email you the return address and everything else you need, usually within one business day. Do not send anything before your request has been confirmed.
iii.
Send it back and receive your refund
You select a suitable tracked carrier and pay the return-shipping cost directly. After we receive your return, we inspect it manually within 7 business days. For voluntary returns from day 15 through day 60, we then refund your original payment method minus the 30% restocking fee and €4.90 management fee.

Start your return.

Complete the form below and we'll begin processing your return.

PLEASE CONFIRM
Submitting this form starts your request. We will email the return address and next steps. Do not return anything until we have confirmed your request.

Return questions.

How long do I have to return an item?
You have 60 days from the date your order was delivered. The first 14 days fall under your statutory withdrawal rights. Days 15 through 60 fall under our additional voluntary return policy.
What condition must the item be in?
For our voluntary return policy, the item must be undamaged, fully functional, and returned in its original packaging with all included parts and accessories. Your statutory rights during the first 14 days remain unaffected.
Are there any return fees?
For a voluntary change-of-mind return from day 15 through day 60, 30% of the item price plus a €4.90 management fee is deducted from your refund. You also arrange and pay for return shipping. The 30% and €4.90 charges do not apply during the statutory 14-day withdrawal period.
When will I receive my refund?
After we receive your return, we inspect the device manually within 7 business days. We then issue the refund to your original payment method, minus any applicable charges. Your bank may require several additional business days before the funds appear.
My item arrived faulty or damaged. What should I do?
Submit the form and select “Arrived faulty or damaged” as the reason. We will arrange a replacement or refund without charging restocking or management fees, and we will cover the appropriate return method.
Do I pay for return shipping?
For voluntary and statutory change-of-mind returns, you select and pay the return carrier yourself where legally permitted and disclosed in advance. If the item is defective, incorrect, or arrived damaged, DashNova covers the appropriate return method.

Returns are handled by Lumivara LLC for products purchased through dashnova.eu. Voluntary returns from day 15 through day 60 incur a restocking fee equal to 30% of the item price plus a €4.90 management fee. The customer arranges and pays for return shipping. This voluntary policy is additional to your statutory rights under European, Dutch, and Belgian consumer law. No restocking or management fee applies during the statutory 14-day withdrawal period; any refund reduction is limited to legally permitted diminished value. Defective, incorrect, or damaged-on-arrival items are not subject to these fees.