— Shipping
Fast, tracked, across Europe.
We ship every order quickly from our European fulfilment centre, with tracking on every parcel and free delivery once you pass the threshold.
24h
DISPATCH TIME
Free €100+
SHIPPING THRESHOLD
15
COUNTRIES SERVED
Delivery times & costs.
Estimated business days after dispatch. Free shipping applies automatically on orders over €100.
Region
Delivery
Cost
United Kingdom
England, Scotland, Wales, Northern Ireland
3–5 business days
€5,90 · free over €100
Central Europe
Czechia, Slovakia, Hungary, Poland, Slovenia
2–4 business days
€4,90 · free over €100
Western Europe
Belgium, Netherlands, Germany, Austria, France
3–5 business days
€5,90 · free over €100
Southern & Eastern Europe
Italy, Romania, Bulgaria, Croatia
3–6 business days
€5,90 · free over €100
From order to doorstep.
Here's exactly what happens after you check out.
i.
Order confirmed
You'll get an email confirmation the moment your order is placed, with a summary of what you bought and where it's heading.
ii.
Dispatched within 24 hours
We pack and ship from our European fulfilment centre, usually the same or next business day. Orders placed at weekends go out the next working day.
iii.
Track every step
As soon as your parcel leaves us, you'll receive a tracking link by email so you can follow it all the way to your door.
iv.
Delivered
Your Dashnova arrives ready to plug in. Setup takes about a minute — and our setup guide is there if you need it.
Good to know.
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Free shipping applies automatically at checkout on all orders over €100 — no code needed.
—
Delivery times are estimates in business days after dispatch and can vary slightly during busy periods or public holidays.
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All prices and shipping are shown in your local market's currency at checkout, with any applicable VAT included.
—
We currently ship across Europe and the UK. If your country isn't at checkout, it's not yet served — but get in touch and we'll let you know our plans.
Shipping questions.
When will my order ship? +
We dispatch within 24 hours on business days. Orders placed on a weekend or public holiday go out the next working day. You'll get a tracking link by email as soon as it leaves us.
How do I track my parcel? +
Once your order is dispatched, we email you a tracking link automatically. If you can't find it, check your spam folder or contact us at contact@thedashnova.co.uk with your order number and we'll resend it.
Is shipping really free? +
Yes — shipping is free on every order over €100, applied automatically at checkout with no code needed. Below that, a small flat rate applies depending on your region.
My tracking hasn't updated — should I worry? +
Tracking can take a day or two to start moving, and may pause between scans while in transit. If there's no movement for several days, message us and we'll chase the courier for you.
What if my parcel is lost or arrives damaged? +
Contact us right away with your order number and, for damage, a photo. We'll sort out a replacement or solution quickly — you're covered, and we don't leave customers stuck with the courier.
A question about your delivery?
Tell us your order number and what's happening — we reply fast, usually within the hour on business days.